Troubleshooting account permissions
If your ad account is missing or access is denied, the connected Google account needs at least read-only access to that Google Ads account.
Last updated
- Sign in to Google Ads with the same Google account you connected.
- Confirm you can open the account. If not, ask an account admin to add you (Read only access is enough).
- Reconnect Google on Integrations so Valtrivo sees the updated access.
- Choose the account again on Businesses.
Cancelled or suspended Google Ads accounts may not return data.
More ways to get help
Ask the Valtrivo Support Assistant
Answers grounded in this Help Center, with your workspace's plan, usage and connection status when you are signed in.
Submit a support request
Still stuck? Send a structured request with safe diagnostic details. Replies arrive asynchronously in your support history.